Safety starts with visible details
A safe exchange flow should show the rate, receiving address, payout method, and transaction amount before confirmation.
Avoid any process that asks you to send crypto without showing clear transaction details first.
Confirm the wallet address and network
Crypto transfers are usually irreversible. Confirm the address, token, and network before sending funds.
If you are copying an address, compare the first and last characters after pasting.
Protect M-Pesa payout information
Use the correct phone number, till, or paybill details for the intended recipient. Keep your SIM and M-Pesa account secure.
Do not share one-time passwords, wallet seed phrases, or private keys with anyone claiming to help process a transaction.
Use support when something looks wrong
If a quote, address, or payout detail looks unfamiliar, stop before sending and ask support.
Good exchange products make it easier to pause than to recover from a wrong transfer.